FAQS

Are all the mascot costumes shown in your range in stock.?

Because we have such a large range of costumes, it is impossible to have all characters in stock, we indicate in red next to a costume description if it is available immediately, other costumes may be ordered and delivery can be expected within 5-10 days. If you require a Mascot for a specific date, we suggest you contact us first to check the delivery times.

What size do the Mascots costumes cater for ?

Each costume is made to fit an adult of up to 6ft 2 ( 1m60-1m90) of a medium /large build. An internal tummy cushion is included to plump the costume out if required. The costumes are generous in size.

What are the specifications of the costumes ?

The Mascots are manufactured in accordance with the plush toy regulations, and are made of high quality imitation fur. They are made without and hard elements to avoid injury and are extremely durable.They have a unique shoe covering system, enabling the performer to wear their own shoes

Are they washable ?

Yes the costumes can be washed at 30 degrees, or dry cleaned, the head included, for in between uses, we suggets you air and brush fur pile bodies, and use a damp cloth to wipe away any small stains. Every three months or 10 uses, we suggest a thorough clean.

We offer a specialised cleaning service where this can be arranged for you if required.

Can I have a costume on next day delivery ?

For costumes in stock or from our hire range, orders placed before 2pm ( excluding fridays) will have Parcelforce 24hr service, for delivery the next day. Our delivery charge is £15.00

I have seen a costume I like but the colours are not suitable can these be changed ?

Yes and In some instances we are able to change colourways free of charge. please contact us.

Do you offer any guarntee on the mascots ?

We cannot guarantee the performace of a mascot costume due to the nature of their use, however if an item is damaged. missing or incorrect, on arrival we will of course offer to replace it or issue a full refund.

Do you offer any trade discounts or credit facilities ?

We do operate a loyalty scheme for TV and film productions or similiar that use our services, as well as other corporates. with a 30 day credit faciltiy and discounts on multiple purchases/Hires